1. Purpose of This Policy
This policy outlines how Hub Al Souq collects, uses, protects, and manages user and vendor data in alignment with UAE data protection regulations.
2. Data Collected
We may collect the following types of data from vendors and customers:
• Personal identification details (name, email, phone, Emirates ID)
• Business-related information (license, logo, IBAN, pickup address)
• Purchase history, transaction details, and delivery records
• Technical data (IP address, browser type, device data)
3. Storage & Security
• All data is securely stored on encrypted servers with restricted access.
• Hub al Souq implements modern security protocols including two-factor authentication, firewalls, and regular audits.
4. Usage of Data
• To process orders, payments, and delivery via integrated partners (e.g., Aramex, UTap, Foloosi, Stripe)
• To improve platform features and personalization
• For internal analytics and service quality enhancement
• To contact users regarding their account, service issues, or promotions
5. Third-Party Tools & Partners
Data may be shared with:
• UTap (Etisalat), Foloosi, Stripe – for secure payment processing
• Aramex – for delivery fulfillment
• Marketing and analytics tools (e.g., Google Analytics, Meta Pixel) All third parties follow standard data protection compliance procedures.
• Credit/debit card details and personally identifiable information will not be stored, sold, shared, or rented to any third parties
6. User Rights •
Users may request correction, access, or deletion of their personal data by emailing support@hubalsouq.com.
• Data deletion requests will be honored within 7 working days unless retention is required by law.
7. Data Retention
User data will be retained as long as the account is active and up to 12 months after closure, unless legally required otherwise.
